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  • Is it safe for watch cleaning?
    Yes, we developed our Swiss Made ChronoPen with safe watch cleaning in mind. Our product does not contain any aggressive chemicals or abrasives to reduce our ecological footprint, and to make sure the solution is effective yet gentle on your timepiece. Please also be reminded that your watch needs to be fully watertight before cleaning it with the ChronoPen.
  • Which materials can I use the ChronoPen on?
    The AIS Collective ChronoPen is safe and effective to clean all water resistant watches, including stainless steel, yellow, rose and white gold, platinum, bronze, carbon fibre, ceramic as well as sapphire crystal, rubber straps and gemstones.
  • Which parts of the watch can I use the ChronoPen on?
    As long as your watch is water resistant, you can use our Swiss Made ChronoPen to clean all parts of the watch, including the glass and any type of metal or rubber strap. If your watch strap is made of leather or any other delicate material, please remove it for cleaning. For further information how to use the ChronoPen, please visit our How to use page.
  • Is it safe to use the ChronoPen on leather?
    No, we recommend to remove straps made from leather or other delicate materials before using the ChronoPen for cleaning and not to clean them with the ChronoPen.
  • What is the ChronoPen watch cleaning solution made of?
    Our Swiss Made watch cleaning solution is based on a well balanced mix of surfactants in low concentrations. The composition of our specially developed solution has been tested over extensive periods of time for chemical stability, safety and efficiency and is hence protected.
  • How often should I clean my watch with the ChronoPen?
    You can safely use the ChronoPen for daily watch cleaning or however often your watch deserves a clean, as long as you follow our instructions for use.
  • Do I have to change the brush head on the ChronoPen?
    You don't have to change the brush head. If you regularly rinse it under running water after cleaning, the mechanism of the ChronoPen’s is self-cleaning.
  • How do I use the ChronoPen to clean my watch?
    The Swiss Made ChronoPen is designed to be simple in use but thorough in cleaning. Here are the five simple steps on our How to use page.
  • How to purchase the ChronoPen?
    You can simply purchase our watch cleaning products right here in our online shop. For business inquiries please contact us via hello@aiscollective.com.
  • What types of payments do we accept?
    We accept all major credit cards, Visa, MasterCard and AMEX as well as PayPal and Apple Pay.
  • Do you ship internationally?
    Yes, we do ship internationally. For further information on shipping and delivery times please check our shipping page. VAT for Swiss and EU orders are included. For all other orders, customers are solely responsible for any and all duties, fees, taxes, or customs charges levied by your destination country for importing foreign goods.
  • When will I receive my order?
    Typically, orders are shipped within the next business day of receiving your order. Please check our shipping page for further information.
  • Is the ChronoLeatherPen safe?
    Yes, the ChronoLeatherPen is safe. It has been specifically designed and tested for watch leather straps in Switzerland. It is also dermatologically tested and safe to use.
  • Can I use the ChronoLeatherPen on light watch leather straps?
    Yes, you can. We recommend testing the ChronoLeatherPen first on a small area inside the strap. In the beginning the strap may turn slightly darker due to moisture but after a few minutes drying, it should return to the original colour, but refreshed.
  • What sort of watch leather straps can I use the ChronoLeatherPen?
    ChronoLeatherPen is ideal for all types of smooth leather.

Frequently Asked Questions

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Please feel free to contact us at hello@aiscollective.com with any further questions, comments and/or suggestions. Thanks! 

AIS Collective GmbH DOES NOT TAKE ANY RESPONSIBILITY AND CAN NOT BE HELD LIABLE FOR ANY DAMAGE TO YOUR WATCH OR PROPERTY WHILE OR AFTER USING THE AIS Collective CHRONOPEN. INDIVIDUAL RESULTS MAY VARY. USE AT YOUR OWN RISK. 

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